United Airlines seeks to recruit the services of an International Lead Sales Agent GHA.
Responsibilities:
Duties include but not limited to:
- Responsible for upholding safety standards, including MOCHA audit completion, safety inspections and feedback to Customer Service Reps
- Driving the operation in all departments; lobby, gates, premium services, club, baggage and connections
- Engaged operationally, to ensure the needs of the customer, the team and our operation are met; on a day-to-day basis
- Oversee the necessary daily preparatory work, ensuring staff deployment best meets the needs of the schedule
- Support vendor to provide premium program customer service in service delivery and product offering through daily engagement and service standard audits
- Ensure a good knowledge of premium services policies and procedures; including club access, promotions and marketing programs can be demonstrated
- Follow and uphold uniform and appearance standards
- Support the station with daily admin and back office work
- Assignment of department tasks, breaks and overtime in all areas
- Assist Supervisors with performance management and feedback to employees
- Conduct daily team briefings
- Assisting Customer Service Representative job interviews
- Support the supervisor team with collateral and project work
- Participate and organize internal monthly safety meetings alongside supervisor as part of the Station SAT
- Liaison and assist with service partners in below the wing team, operations team for on time departure
- Support with aircraft damage and
Requirements:
- Minimum of two years Customer Service/Operational Experience
- Minimum of 4 years previous work experience in airport operations
Previous supervisory/leadership experience - Higher National Diploma or equivalent school leaving certificate
- Must be legally authorized to work in Ghana for any employer without sponsorship
- Must be fluent in English language (written and spoken)
- Sound Administration skills (Microsoft word, Excel, Emails)
- Excellent knowledge of ATW airport operations procedures & processes
- Good technical knowledge of Airport applications (MAP, Aero, Shares, AIMS etc)
- Proven track record of reliability
- Have the ability to work under pressure in a calm, professional manner
- Have the ability to think clearly and make logical decisions
- Must be a true team player
- Excellent verbal and written communication skills
- Demonstrate outstanding leadership skills and initiative
- Must be willing and able to work all shifts (early/late) on a rotating shift pattern
- Must be well groomed in appearance, be reliable, dependable and strive for high quality work
- Travel 5-10%
How To Apply For This Job
Interested persons should submit their application via the company’s website: CLICK HERE TO APPLY
Closing Date: 12th August, 2022
