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United Airlines Invites Job Applications

United Airlines seeks to recruit the services of an International Lead Sales Agent GHA.

Responsibilities:

Duties include but not limited to:

  • Responsible for upholding safety standards, including MOCHA audit completion, safety inspections and feedback to Customer Service Reps
  • Driving the operation in all departments; lobby, gates, premium services, club, baggage and connections
  • Engaged operationally, to ensure the needs of the customer, the team and our operation are met; on a day-to-day basis
  • Oversee the necessary daily preparatory work, ensuring staff deployment best meets the needs of the schedule
  • Support vendor to provide premium program customer service in service delivery and product offering through daily engagement and service standard audits
  • Ensure a good knowledge of premium services policies and procedures; including club access, promotions and marketing programs can be demonstrated
  • Follow and uphold uniform and appearance standards
  • Support the station with daily admin and back office work
  • Assignment of department tasks, breaks and overtime in all areas
  • Assist Supervisors with performance management and feedback to employees
  • Conduct daily team briefings
  • Assisting Customer Service Representative job interviews
  • Support the supervisor team with collateral and project work
  • Participate and organize internal monthly safety meetings alongside supervisor as part of the Station SAT
  • Liaison and assist with service partners in below the wing team, operations team for on time departure
  • Support with aircraft damage and

Requirements:

  • Minimum of two years Customer Service/Operational Experience
  • Minimum of 4 years previous work experience in airport operations
    Previous supervisory/leadership experience
  • Higher National Diploma or equivalent school leaving certificate
  • Must be legally authorized to work in Ghana for any employer without sponsorship
  • Must be fluent in English language (written and spoken)
  • Sound Administration skills (Microsoft word, Excel, Emails)
  • Excellent knowledge of ATW airport operations procedures & processes
  • Good technical knowledge of Airport applications (MAP, Aero, Shares, AIMS etc)
  • Proven track record of reliability
  • Have the ability to work under pressure in a calm, professional manner
  • Have the ability to think clearly and make logical decisions
  • Must be a true team player
  • Excellent verbal and written communication skills
  • Demonstrate outstanding leadership skills and initiative
  • Must be willing and able to work all shifts (early/late) on a rotating shift pattern
  • Must be well groomed in appearance, be reliable, dependable and strive for high quality work
  • Travel 5-10%

How To Apply For This Job 

Interested persons should submit their application via the company’s website: CLICK HERE TO APPLY

Closing Date: 12th August, 2022

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