“Yes we do know exactly what the problem is and clearly we’ve solved the problem. We can clearly say that over 95% of our customers are back on”
Mr Samuel Dubik Mahama, The Managing Director of the Electricity Company Of Ghana (ECG) in a press conference today neither deny nor confirm the rumour and speculation by some populace that the prepaid vending system of the company was hacked.
He mentioned in his delivery that the company experienced an I.T-related challenge which lead to the inability of some customers to load credit onto prepaid meters last week.
Mr Samuel added in the press conference that the challenge has been identified and hopefully by the close of today the issues will be fully resolved.
When ask if the prepaid system was hacked and as a result caused the challenge. Mr Samuel the MD of ECG said that “to be very honest, I cannot confirm or deny, all I can say is that it is left with the necessary investigations for us to do the right thing and to make sure that the right things are established, for the good people of Ghana.”
Excerpts of the conference by Daily Graphic…
