Job Position: Director, Relationship Manager

The Relationship Manager (“RM”) is the lead coverage and strategic advisor to the client and is accountable for the overall client group revenues, profitability and risk acceptance (AML, CDD and Credit.)

The RM is responsible for establishing and maintaining an end-to-end understanding of the client’s structure, business and banking needs, and steering the client relationship through Account Planning.

Summary

• Lead the origination and assume all the relationship management responsibilities for the Banks and Brokers / Dealers segment clients with presence in Ghana, other NPCs and to be a champion for the FINTECH business.
• Single point of contact to the client’s decision makers, originating and coordinating multi-product activities.
• Develop deep and sustainable relationships with the client CEOs, Treasurers, CFOs and key decision makers and become a trusted advisor to them.
• Responsible for working with the Global Account Managers (“GAM”), Field Account Managers (“FAM”) and Product Partners in FM, TB, CF and Risk to deliver the SCB Network to our clients.
• Participate in the annual relationship review along with the GAMs at least once a year.
• Lead and own all the business / deal discussions / RFPs and actively originate business within sphere of focus.
• Key requirements include effective origination skills, relevant product knowledge and an acute knowledge and experience in identifying and managing all Risks
  • On-boarding
  • Financial Crime
  • Regulatory
  • Transactional
  • Operational
  • Credit
  • Reputational

The successful candidate will be expected to both build and originate new client relationships by providing service and solutions tailored to the clients’ needs and acting as a content provider alongside our regional and global colleagues.

• Emphasis will be placed on appropriate assessment of credit, reputational, regulatory and operational risk when business decisions are made, demonstrating consideration for the SC’s reputation and safeguarding its clients, compliance with applicable laws, rules and regulations, adhering to internal policies, and maintaining ethical judgment regarding personal conduct.
• Candidate will be required to maintain a well-informed and forward-looking view of the client business, stay current on all aspects of the assigned portfolio, including industry trends, portfolio performance and pipeline, compliance with internal policies, potential risks and opportunities.
• Maintain a strong working relationship with Product, Financial Credit Risk, Legal and Compliance and other key stakeholders.
• Prepare and present on-boarding memos, credit discussion memos and client pitch books.
• Proficiency in the French Language could be an advantage.
• Lead segment initiatives.

Business

• Actively originate new business and grow the franchise by capitalising on bank competitive attributes whilst selectively developing new relationships where appropriate.
• Maximise the capital accretive revenue to the Bank whilst maintaining focus on client outcomes, strengthening and deepening existing relationships both at the both senior and operating level in the clients in the designated portfolio.
• Stay abreast and anticipate the developments of the competitive and regulatory environment that affect our client’s agenda and strategy.

Processes

• Proactively manage the designated client portfolio to ensure:
• Close ties exist with key stakeholders e.g. Transaction Banking, Financial Markets, Corporate Finance, Risk, Country CEOs, Service Delivery, etc.
• Risks are appropriately identified and managed.
• Understanding of the regulatory environment, keeping up to date with applicable changes and Group policies with ability to contribute and, where possible, influencing policy formulation.
• Key regulatory risks and concerns are raised into the governance framework in FI.
• All sales disciplines are adhered in accordance with CCIB standards i.e. Account Planning, Call Reports, Deal Pipeline Management.

Risk Management

• Take the initiative regarding regulatory, reputational and ethical matters, taking the initiative for providing proactive advice to clients as identified.
• Ensure that key regulatory risks and concerns are raised into the governance framework locally and globally through the FI matrix as first line of defence.

Governance

• Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas.
• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• To perform and carry out the responsibilities achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Adhere to local regulator prescribed responsibilities and rationale for allocation.

Key Stakeholders

Internal

• Engage with product partners within the country, region and globally to ensure the breadth and depth of client coverage.
• Engage with Client Managers on relevant client account management activities.
• Consult with senior stakeholders in Risk and Legal and Compliance to ensure that the portfolio remains credit worthy and within the policies of the bank.

External

• Designated point of contact with the clients and acting as a trusted advisor / value added partner to clients.
• Peers in the client segment.

Other Responsibilities

• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Role Specific Technical Competencies

• Spot Opportunities
• Solve Problems
• Take the Lead
• Build Resilience
• Collaborate
• Communicate
• Deliver Sustainably
• Achieve Results

HOW TO APPLY FOR THIS POSITION

Qualified candidates should submit their CVs and application letters on the company’s website: Click Here To Begin Application Online

For More Jobs and Scholarship Opportunities CLICK HERE

Closing Date: 24th Jan. 2023

Standard Chartered Bank is seeking the services of a qualified individual for the below listed position:

Job Position 1: Balance Sheet Manager

• Performs routine balance sheet reporting tasks such as A/D ratios.
• Applies policies to given situations and knows where to seek advice when faced with an ambiguous issue requiring interpretation
• Monitors management action triggers and escalates action items at country level
• Provides insightful commentary on reporting packs and specialized schedules including business variance analysis linking current performance with future projections, risks and opportunities

Click Here To Read More And Apply

Job Position 2: Balance Sheet Manager

• Monitor the stability of SOLV Ghana’s infrastructure with various tools.
• Handle incident response, troubleshooting and fix for various servers/services. Handle escalations as per policies/procedures.
• Get different internal groups together to resolve production issues effectively. Communicate clearly on tickets, phone calls made to the teams about various issues. Exhibit a sense of urgency to resolve issues.

Click Here To Read More And Apply

Job Position 3: Analyst, Finance Ops Balance Sheet Manager

• Ensure FX are obtained for the timely processing and settlement of CBRs/FX payments.
• Provide data to countries to assist with month end accounting entries (Payment/ Receipt/ Accruals) and reporting.
• Assist with data for preparation of monthly returns for spoke specific recharges.

Click Here To Read More And Apply

How To Apply

Qualified candidates should click on their preferred job position to read more and apply

Deadline: 24 and 28th November, 2022

Roles and Responsibility
Strategy

• Upholding the Values of the Group and Company at all times

Business

• Ensuring total customer satisfaction by providing quality service, that is error free, submitted in a timely manner and communicated effectively.
• Contributing to the effectiveness of the team by utilising interpersonal skills to work with members effectively and to communicate across teams in the GFS in order to ensure smooth operations for the centre.

Processes

• Indexing and Processing:
• Index and process all payment requests received from stakeholders. Urgent payments should be prioritized at all times.
• Process daily volumes as assigned within the team.
• Ensure that repairs and rejects are despatched within the assigned time.
• Accuracy level of 99.99% for Pass I errors. Operational losses to be nil.
• Ensure customer satisfaction and complaints to be at the bare minimum level.
• Ensure invoices/documents are thoroughly verified with adequate approvals wherever applicable.

Cross Border Recharges:

• Ensure FX are obtained for the timely processing and settlement of CBRs/FX payments.
• Provide data to countries to assist with month end accounting entries (Payment/ Receipt/ Accruals) and reporting.
• Assist with data for preparation of monthly returns for spoke specific recharges.
• As a first point of contact for inquiries, be able to answer simple questions on payment matters.

Staff Accounts Setup/ Amendments:

• Ensure staff account’s setups/amendments instructions are carried out timely.
• Accuracy levels of 100% in setup/amendments
• Ensure staff accounts setup/amendments instructions have been properly approved per the DA.

People & Talent
Contributing to the effectiveness of the team by utilising interpersonal skills to work with members effectively and to communicate across teams in the GFS in order to ensure smooth operations for the centre.
Resolve mailbox queries/phone queries from countries within the assigned time.
Behave in a way that reinforces the trust of customers, clients, employees, regulators, shareholders and communities, and uphold Group Standards, to ensure regulatory requirements are achieved.

Risk Management

• Be familiar with the FCP Policy and notes as well as all other policies applicable to R2P.
• Ensuring compliance with regulations, policies and requirements of the scope countries.
• Understand and comply with applicable local laws and regulations. Specifically, understand and comply with the Anti Money Laundering Act 2008 (Act 749) and all its amendments, the Anti Money-Laundering Regulations of 2011 and the Bank of Ghana/FIC  Anti Money-Laundering Guidelines as well as the  Anti  Terrorist Financing Act and its amendments, sanctions laws, regulations, rules and standard business practices.
• Escalate any potential risk and compliance concerns/issues, including but not limited to, issues raised in the recent supervisory orders you may be part of or witness to, and review as needed with the right people in a cooperative and transparent manner.

Regulatory & Business Conduct 

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [country / business unit / function/ [team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Accounts Processing Officer (Spoke).
• Vendors and SCB users.

Other Responsibilities

• Embed Here for good and Group’s brand and values in country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role]
• Any other job assigned by Head, Requisition to Pay/GFSW.

Our Ideal Candidate

• University degree with an experience in a medium size organisation.
• Understanding of business computing environment
• Good communications and interpersonal skills

Role Specific Technical Competencies

• Technical Competency Name: Proficiency Levels
• Example: Data Science Advanced
• Problem solving    Core
• Communication Core
• Analytical Entry
• Interpersonal skills Entry
• Attention to detail Core
• Knowledge of PSGL and general high level of computer literacy Expert

About Standard Chartered 
We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial, and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

How To Apply For This Position

Qualified persons should submit your CV and Application on Company Website: Click Here To Apply

Closing Date : 28th Nov, 2022 (3:59:00 PM)

Role Responsibilities 

Production Support Engineer will be responsible for supporting the Technology Lead/ Chief Technology Officer in the building of a full technology stack, management of the production/test environment(s), management of the technology operations (DevOps, Change Management) and manage vendor / fintech engagements for multi-market multi-anchor SaaS SOLV Ghana platform.

Strategy

• Support the Technology Lead/ Chief Technology Officer in driving the technical vision, strategy, direction of SOLV Ghana.

Business

• Work with the Technology Lead/ Chief Technology Officer, and partners on the technology build, vendor engineering engagements, etc to help deliver features and capabilities aligned to the business model of SOLV Ghana.

Processes

• Monitor the stability of SOLV Ghana’s infrastructure with various tools.
• Handle incident response, troubleshooting and fix for various servers/services. Handle escalations as per policies/procedures.
• Get different internal groups together to resolve production issues effectively. Communicate clearly on tickets, phone calls made to the teams about various issues. Exhibit a sense of urgency to resolve issues.
• Ensure SLAs and Operational standards are met.
• Coordinate with different internal groups to resolve recurrent problems, alerts, and follow- up on escalated issues.
• Contribute to operations runbook.
• Ensure smooth handoffs between shifts.

People & Talent

• Support the development of an appropriate culture that upholds the values of SOLV Ghana. Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.

Risk Management

• Collaborate with all internal and external stakeholders to anticipate horizon risks that may have a significant impact on the Ventures Technology and help develop effective strategies to mitigate such risks.

Governance

• Attend relevant meetings and provide relevant reports to Senior Management and Governance/ Risk committees for the area of responsibility.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Support the achievement within SOLV Ghana, the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.

Key stakeholders

• Global Technology Team
• Other Tech Heads
• 3rd party Vendors

Other Responsibilities

• Exemplify Here for good and Group’s brand and values in SOLV Ghana; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Our Ideal Candidate

Qualifications

• Minimum of a First Degree required.
• 2+ years’ experience in NOC support required.
• Excellent analytical and problem-solving skills with the ability to work under pressure to restore services.
• Ability to manage incidents independently as well as work collaboratively with a local, regional, and global teams.
• Confidence to push back and say No when expectations are not aligned with the correct/agreed/sold solution.
• Ability to flick between break/fix, and proactive task projects.
• Working knowledge of ITSM, JIRA.
• Good understanding of cloud technologies IT Infra, like- AWS, Azure
• Ability to monitor in windows such as CPU, RAM, disk space and addition IIS webserver. Making documentation for SOP and worked on SOP for different area. Ensure that all systems uptime at 100% percent. Monitoring different monitoring tools at the same time.
• Strong analytical skills and a desire to learn new concepts and technologies and apply them.
• Strong attitude to take ownership and responsibility for the production servers/services. Linux: Good knowledge of Linux systems
• AWS: Good knowledge of AWS services EC2, VPC, S3, ELB, IAM. Good to have any scripting knowledge
• Fundamentals: Basic Networking & Security, TCP/UDP, IP Routing, Application Protocols: SMTP, HTTP, HTTPS, SSH, FTP, SFTP
• Experience in monitoring and system management of critical real-time applications Strong analytical skills
• Understanding of commerce platform
• Strong communicator with the ability to describe complex technical issues to business users, both verbally and written.
• Excellent command of English language with good verbal and written comms skills.

Role Specific Competencies

• Communicating Complex Concepts
• Analytical Thinking
• IT Standards, Procedures & Policies
• Network and Internet Security
• Software Security Assurance
• Industry Knowledge
• Enterprise Operational Risk
• Manage Change
• Manage Projects

About Standard Chartered 
We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity,  together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

Recruitment assessments – some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

How To Apply For This Position

Qualified persons should submit your CV and Application on Company Website: Click Here To Apply

Closing Date : 24th Nov, 2022 (3:59:00 PM)

Standard Chartered Bank is seeking the services of a qualified individual for the below listed position:

Job Position: Balance Sheet Manager

Roles and Responsibilities

• Performs routine balance sheet reporting tasks such as A/D ratios.
• Applies policies to given situations and knows where to seek advice when faced with an ambiguous issue requiring interpretation
• Monitors management action triggers and escalates action items at country level
• Provides insightful commentary on reporting packs and specialized schedules including business variance analysis linking current performance with future projections, risks and opportunities
• Recognized as credible source of data and query management for business stakeholders and the monitoring key balance sheet ratios
• Contributes to discussions with Group Market Risk and ALM functions on transfer pricing for new products, stress testing assumptions, sources of funding for balance sheet and inputs for LMC/CMC/ALCO papers
• Devises forward looking balance sheet metrics-to support additional limits/capital injections
• Scans the wider external environment to anticipate, influence and contribute to the formation and subsequent interpretation of rules and regulations through the engaging of other professional industry subject matter experts both within and outside the Bank

Capital/Liquidity/ALCO processes

• COFF/COL computation
• Core and non- core computation
• PSFTP
• Act as secretary to Local ALCO
• Ensure ALCO objectives are carried out and measured by responsible parties
• Ensure the effective management of the business’s capital and balance sheet structures including funding, liquidity, currency and market risks etc;
• Back Testing
• Commitments monitoring
• Shareholders’ fund management .

Management of Subsidiary Board Papers and External Agencies Board Papers

• Socio-Economic impact study
• Quarterly Board Papers
• Undertake bank wide competitor analysis with selected banks on quarterly basis

Deliver the following reports within set deadlines –

• Forecast Balance sheet
• Capital plan and Single Borrower Limit (SBL) Projection
• Carry out a monthly analytical review of Balance sheet highlighting the key drivers of performances in term of businesses and products.

Strategy Budgeting & Forecasting 

• Provide inputs into business strategies
• Prepare/Review Cost Budgeting
• Highlight opportunities and risks for management action

Investment Spend Decision Making

• Provide financial analysis and support for all investment spend
• Ensure adequate controls are in place on all projects

Operational Risk – Finance 

• Act as responsible officer for EOPS balance sheet management function

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• CFO
• ALCO Members
• FM

Our Ideal Candidate

• First Degree from a reputable institution
• Professional qualifications in Accounting and Finance e.g. ACCA, ACA plus at least five years work experience in Regulatory and Financial reporting department of a financial institution.
• Understanding of International Financial Reporting Standards (IFRS) and its impact of the bank’s financial reporting.
• Good working knowledge of the Group Accounting practice and Local Regulatory requirements supplemented by all round Banking experience.
• Working knowledge of Accounting/Banking systems is essential for the extraction and processing of data from the system.
• Understanding of the GL accounts is essential in assessing whether the trend of an account is irregular and requires immediate management attention.
• Good communication and interpersonal skills are essential in dealings with both internal and external customers.
• Ability to work in a busy and strenuous environment for long hours in order to meet set deadlines
• High level of computer literacy is required for processing data in various packages.

Role Specific Competencies

• General Ledger Analysis
• Business communication
• Financial Analysis

About Standard Chartered 

We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity,  together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.
• Recruitment assessments – some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

How To Apply For This Position

Qualified persons should submit your CV and Application on Company Website: Click Here To Apply

Closing Date : 24th Nov, 2022