Thursday, February 15, 2024
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Chat Specialist (Remote/Online) At McClendon Center

Company Description

The McClendon Center, founded in 1980, is a certified community-based service provider operating under the District of Columbia Department of Behavioral Health.  As a leading not-for-profit organization in Washington, DC, the McClendon Center provides outpatient behavioral rehabilitation to the mentally ill by fostering creativity, promoting friendship, instilling independence, and providing an outlet for emotional growth and greater participation in the community.

McClendon Center operates programs in two locations, a day program near Metro Center and an outpatient service clinic in the NOMA section of DC. The Center has revenues of approximately $9 million, with contracts from the Department of Behavioral Health, three Managed Medicaid Organizations, and grants from various foundations.

McClendon Center is a respected and highly rated agency in the District of Columbia. The Center is also the only independent mental health agency in the District to be accredited by the Joint Commission on Accreditation of Healthcare Organizations.

Job Description

Our growing business is looking for skilled problem solvers to join our team as an Online chat specialist (Entry Level). We need an enthusiastic individual who can chat online with visitors and answer any questions they might have while visiting a website. The successful candidate will offer quick and accurate assistance to customers.

The Online chat specialist reports to the Online Chat Manager and will be responsible for providing a variety of customer support-related duties for the company and our clients. This person will interact daily with visitors on our client’s websites via (Online chat software) and will be expected to provide exceptional customer support in real time. They should be capable of hand multiple incoming requests for information. This person will be expected to continually demonstrate an ability to stay calm under pressure while providing enthusiastic customer service.

This position is also a remote position in which you will be working from home.

Responsibilities

  • Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns.
  • Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate
  • Crete relationships with new customers to better understand and achieve their needs
  • Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately
  • Promotes interest in client products and services
  •  Consistently achieves established standards of the position
  • Continually portray and project a positive and professional image.
  • Provide administrative support to the customer service team
  • May assist with overflow work and other duties as needed
  • Promotes interest in client products and services
  • Consistently achieves established standards of the position
  • Continually portray and project a positive and professional image
  •  Provide administrative support to the customer service team
  • May assist with overflow work and other duties as needed
  • This position is also a remote position in which you will be working from home

Qualifications

  • Strong work ethic. with the ability to work well both independently and within the context of a larger team-oriented environment
  • PC keyboarding and internet experience needed.
  • Strong communication and interpersonal skills- including written and verbal.
  • Upbeat positive attitude and professional demeanor
  • Articulate and well accustomed to a client-facing role
  • Ability to compose professional emails is a plus
  • Proficient written and verbal communication skills in English;
  • Basic technical skills (able to navigate through smartphone and computer applications) With an upbeat, positive, kind empathetic personality
  • This position is also a remote position in which you will be working from home.
    Additional Information

Additional Information

Benefits 

  • Company equity program
  •  Medical, dental, life and vision insurance
  • Unlimited paid time off
  • Paid family leave
  •  Short-term disability
  • 401k plan
  • Reimbursement for education and professional development
  •  Employee assistance program

Maybe exposed to infectious diseases.

COVID-19 precautions:

Personal protective equipment provided or required Temperature screenings. Social distancing guidelines in place virtual meetings sanitizing, disinfecting, or cleaning procedures in place everyone has to wear mask, receive temperature checks, and screenings. Employees, consumers, and guests.

ALL RELEVANT INFORMATION IS SUBJECT TO VERIFICATION

Position opened to:

ALL QUALIFIED APPLICANTS Internal Applicants must be in their current position for 6 months with no disciplinary action unless the position available is within your current department and you have been employed, in your current position, for 1 month without any disciplinary action.

McClendon Center is an equal opportunity employer and does not discriminate on the basis of race, color, national and ethnic origin, sex, marital status, religion, or disability.

No phone calls, please. Note: McClendon Center is not accepting resumes or referrals from agencies. If you are a recruiter, search firm, or employment agency, you will not be compensated in any way for your referral of a candidate even if McClendon Center hires the candidate.

How To Apply 

Interested persons should CLICK TO APPLY ONLINE

Deadline: Ongoing

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