Moove is looking for a detail-oriented, self-motivated, and dynamic team player to occupy the vacant position below;

Position: Product Operations Analyst

Moove is on a mission to build the largest mobility fintech for emerging markets. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities. By doing so, Moove is creating sustainable jobs for mobility entrepreneurs in the mobility sector.

About The Role

Offer Level 2 customer support to market customer success teams on technical or product issues that cannot be handled and closed on first contact by customer success teams- Bridge between product, data, and technical teams.

What You’ll Be Doing

• App customer acquisition and scale up (grow App customer numbers in the market).
• Retention of customers using the application (manage churn)
• Run customer feedback and NPS surveys for the app and future Fintech products, and give recommendations to product managers on feature improvements and feature requests.
• Training and proactive management of onboarded customers( app users).
• Training and support of internal users utilizing products within the product portfolio.
• Conduct market research together with the product managers on app features.
• Carry out Product testing with a product manager, and technical teams at various implementation stages of app features for the market
• Drive Process improvements for products in use by both internal and external customers.

What You Will Need For This Position

• 2+ years of experience working on products as a Product Support Specialist, Analyst, or Customer Support Specialist
• Working with cross-functional teams of engineers, product managers and analysts to create significant value and impact for customers
• Experiencing conducting market/user research
• Segmenting customers, running multiple tests (eg. multivariat), tracking user behaviour, as well as prioritizing and managing your teams’ backlogs
• Experience working on no-code products e.g. Google Forms
• Experience navigating the added complexity of working across geographies in a rapidly expanding global business, and in a heavily remote collaboration environment
• Customer service skills
• Strong analytical skills
• Problem-solving and critical-thinking skills
• Excellent interpersonal skills
• Attention to detail
• Advanced English language skills (our primary common language across geographies)
• Fintech start-up experience beneficial

Who You’ll Be Working with:

Directly reporting to our Senior Business Process Manager, and closely working with our ProductTeam.

About The Team

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.

Moove is strongly committed to diversity within its community. The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

Pre-hiring Notice: Moove relies on the accuracy of information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired, termination of employment.

EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.

Moove: Moove is a mobility asset finance company and Uber’s preferred fleet partner across Sub-Saharan Africa. Our Vision is to democratize financial services to make our customers more productive and successful. Our Core values are Compassion, Excellence,

HOW TO APPLY FOR THIS POSITION

Interested persons should submit their applications and resume via the company’s website Click Here To Apply Online

For More Jobs and Scholarship Opportunities CLICK HERE

Closing Date : 10th April, 2023

Moove is looking for a detail-oriented, self-motivated, and dynamic team player to occupy the vacant position below;

Moove is on a mission to build the largest mobility fintech for emerging markets. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities. By doing so, Moove is creating sustainable jobs for mobility entrepreneurs in the mobility sector.

About The Role

Moove is looking for a professional with excellent communication and an entrepreneurial attitude to be the Customer Success Executive, reporting to the City Manager. As a proven result-driven person, the Customer Success Executive must possess a good command of the English Language.

In this role, you will dig deep into monitoring and compliance that makes the organization more efficient, effective, and amazing. If you’ve got zeal, some big ideas, and an uncanny knack for compliance, this is the role for you!

The Opportunity

We are looking for a Customer Success Executive who will be charged with monitoring, supporting, and resolving drivers issues within our Operations team and be a representative and ambassador for the team across the company as well as to external stakeholders. The ideal candidate for the role will be someone who is skilled in Communication and who is knowledgeable in the use of MS Office Suites and Data Analytics.

What You’ll Be Doing

• Monitor drivers’ performance
• Conduct daily check-in on drivers’ pulse
• Support drivers
• Solve drivers’ issues while drivers are in transit
• Receive inbound calls from drivers
• Make outbound calls to drives
• Conduct driver survey
• Compile data from driver survey
• Accountability of all Moove vehicles
• Ensure that drivers obey rules and regulations as laid down by the company.
• Ensure that drivers get the right information from the company.

What You Will Need For This Position

• Degree in any discipline.
• 4-years experience in customer care/support roles.
• Experience in a customer-centric industry is an added advantage.(e.g. Transportation, Banking & Telecoms)
• Proficient in the use of Microsoft Suites (Excel).
• Ability to manage people.
• The candidate must possess an eye for details.

KPIs that will be measured after you start

• Daily retention targets as % of return walkins
• Weekly churn targets
• Daily Ticket resolutions for DPs basis physical and remote interactions
• Daily Driver performance basis supply hour and trip targets of the city
• Daily helping DPs increase earnings if SH is at optimal level, monitored via week on week DP earnings
• Overall DP portfolio monitoring basis allocated count of DPs

Who You’ll Be Working with:

Directly reporting to our City Manager and closely working with our Operations Unit.

About The Team

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.

Moove is strongly committed to diversity within its community. The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

HOW TO APPLY FOR THIS POSITION

Interested persons should submit their applications and resume via the company’s website Click Here To Apply Online

For More Jobs and Scholarship Opportunities CLICK HERE

Deadline: 14th March, 2023

Moove is looking for a detail-oriented, self-motivated, and dynamic team player to occupy the vacant position below;

Moove is on a mission to build the largest mobility fintech for emerging markets. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities. By doing so, Moove is creating sustainable jobs for mobility entrepreneurs in the mobility sector.

About The Role

Moove is looking for an experienced and passionate security expert with a go-getter attitude to be the City Security Liaison, reporting to the City Manager. As a proven result-driven person, the City Security Liaison will be responsible for the security of Moove assets.

In this role, you will have a strong commitment to security rules and knowledge of all hazards and threats to safety, that make the organization and its assets more secure. If you’ve got emergency response skills, some big ideas, and an uncanny knack for organizational safety, this is the role for you!

The Opportunity

We are looking for a City Security Liaison responsible for the security of Moove assets to ensure the safety of lives and assets. within our Operations team and be a representative and ambassador for the team across the company as well as to external stakeholders. The ideal candidate for the role will be someone who is a Security expert and who also has deep networks within the law enforcement agencies.

What You’ll Be Doing

• Handle recovery: apprehension, accidented/damaged, stolen vehicles
• Overseeing the security of the warehouse
• Supervising the mobile police officers and recovery drivers
• Recovering vehicles from non-compliant drivers, accident scenes, and law enforcement
• Preparing accident reports
• Preparing apprehension reports

What You’ll Need for This Position

• Degree in any discipline
• 7+ years experience with the law and enforcement agency (preferably the National Police Force or army).
• Experience with the transportation industry is an added advantage
• Possess great Microsoft Office skills.
• Possess effective report writing skills.
• Must be an excellent communicator.
• Possess strong negotiation skills.
• Possess great interpersonal skills.
• Outstanding organizational skills.
• Analytical mindset and good problem-solving skills.

KPIs that will be measured after you start

• Turnaround time in resolving issues
• Rate of vehicle recovery

Who You’ll Be Working with:

Directly reporting to our City Manager, and closely working with our Recovery Team

About The Team

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.

Moove is strongly committed to diversity within its community. The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

Pre-hiring Notice: Moove relies on the accuracy of information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired, termination of employment.

EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.

Moove: Moove is a mobility asset finance company and Uber’s preferred fleet partner across Sub-Saharan Africa. Our Vision is to democratize financial services to make our customers more productive and successful. Our Core values are Compassion, Excellence,

HOW TO APPLY FOR THIS POSITION

Qualified candidates should submit their CVs and application letters on the company’s website:

Click Here To Begin Application Online

Closing Date: 29th December, 2022

For More Opportunities CLICK HERE