Job Position: IT Demand Engineer

Mission/ Core purpose of the Job:

Demand engineer’s role is to execute activities related to the integration of software programs and applications into organizational information systems, in the areas

• IT related nodes with in GSM space
• Mobile financial service
• ICT

Responsibility includes the documentation and working with 3rd party systems and applications vendors. Ensuring quality and timely delivery of integration task.

Context:

• Highly dynamic and competitive telecommunication industry
• Innovation driven industry
• Global technology trends and advancements
• Approved IT Standards and Practices
• Diverse Cultural environment
• Regionalization structure implication
• Performance driven environment

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)

Key Tasks:

• Collaborate with technology team members, end users, and other stakeholders in the testing of new software programs and applications.
• Ensure that any new software integration into the organization systems meets functional requirements, system compliance, and other specifications.
• Coordinate with 3rd party vendors and internal stakeholders for successful testing (SAT, IAT and UAT) integration projects
• Coordinate with 3rd party vendors and internal stakeholders for successful go-live following policy
• Documenting all integration project implementation activities to ensure smooth support of the business
• Performing other tasks that may be assigned to the post, based on the job requirement.

Responsibility towards:

• Line Manager -Manager IS Demand
• Direct Reports, Not Applicable
• Matrix Reports, Not Applicable
• Key Customers, Manager IS demand, Senior Manager Service Delivery, Other IS Departments, Marketing, All other Divisions
• Key Suppliers, Other IS Departments, All other Divisions
• Relations, etc. All other Divisions

Minimum Requirements

Education:

• Computer Engineer / Computer Science Degree.
• Possessing ITIL and other software and system certification

Experience:

• 2 years of relevant IT experience
• Telecoms experience necessary
• Sound knowledge of GSM and Telecom Elements.
• Application Architecture and System Integration
• knowledge of system testing and software quality assurance best practices and methodologies

Competencies

Knowledge:

• Good knowledge in database administration, policies and procedures
• Knowledge in programming language, software application installation and administration
• Good knowledge in the following systems: VB6/.NET, Oracle and SQL Script.
• Good knowledge in UNIX/LINUX System Administration
• Very Good Knowledge System integration & Architecture design
• Very Good knowledge of product and service life cycle
• Very Good knowledge OSS,BSS,MFS and ICT
• Very good knowledge Customer Management process and Systems

Skills / physical competencies:

• Integrity
• Commitment to the Organization
• Teamwork & Cooperation
• Customer Focus
• Taking the Initiative
• Analytical Thinking, Problem solving and analytical abilities.
• Strong interpersonal and communications skills.
• Team building abilities
• Ability to function under pressure.
• Ability to think and articulate thoughts logically
• Ability to Multitask

Behavioural qualities:

• Team Player
• Decisive
• Confident
• Independent
• Self-motivated

This position is for a 12 month rolling contract, to be extended based on performance.