AirtelTigo is looking for a detail-oriented, self-motivated, and dynamic team player to occupy the vacant position below;
1. Head, Regional Retail Operations
• The successful candidate will join as the Head of Regional Retail Operations in the Customer Experience Department.
• (S)He will report to the Customer Experience Director and will be responsible for the management of retail at HQ including the rollout of franchise shops as per agreed model all over Ghana.
• The Head of Regional Retail Operations will as well handle the delivery of excellent customer experience across all retail channels including franchise shops.
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2. Customer Experience Manager
• The successful candidate will work in the network department as a manager for Customer Experience.
• (S)He will be accountable to the Head of Quality and will spearhead the transformation to Customer Experience within Technology and drive Customer Centric Organization.
• The Customer Experience Manager will also ensure the voice of the customer is heard and included in decision making through development of the VoC program company wide, to develop and publish Customer Experience Indicators with relevant Business recommendations and manage customer complaints.
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How To Apply For This Job
Interested should click on their preferred job position to read more and apply.
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Closing Date : 23 May 2023
