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Engineer: Service Process at MTN GlobalConnect

MTN GlobalConnect is looking for a detail-oriented, self-motivated, and dynamic team player to occupy the vacant position below;

Job Position: Engineer: Service Process

Mission/ Core purpose of the Job

The role will be responsible for providing quality and performance reports for all core and backbone GlobalConnect services, Roaming, Signaling, Messaging, IT, IP/MPLS.

This role will be responsible for the analytics and projections to ensure that the core is stable, within capacity and stable for customers.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)

Technical Operations

  • Provide service performance reports and analysis for the GlobalConnect internal customers:
  • Measuring & collecting process data for optimizing process flows
  • Using DMAIC & DMADV methodologies for reducing variation in existing processes and designing new processes
  • In-depth knowledge in business process analysis and improvement techniques
  • Ability to collect, clean, analyse datasets and create data models to aid in the visualization of data
  • Ability to identify opportunities for improvements in GC processes
  • Analyse potential impact and risks feedback to responsible business area
  • Ability to find/explore workaround solutions
  • Ensure service performance is up to standards
  • Lead in the training, adoption, and usage of processes by SOC/NOC team

Job Requirements (Education, Experience and Competencies)


  • Minimum 3-year Academic Degree (Engineering/Computer Science/ Statistics)
  • Fluent in English and language of country preferable


  • Minimum of 5 years’ experience
  • Strong IT background in Telco environment
  • Data Analysis
  • Six sigma certification is desirable
  • ITSM certification desirable
  • A good understanding of the telecommunication industry – especially wholesale carrier services is desirable
  • Experience in a similar role
  • Good knowledge of the OSS and BSS system architectures


  • Ability to work effectively with multiple stakeholders in a multi-cultural environment
  • Ability to identify key issues in a situation and to think creatively and strategically in facing internal and external challenges
  • Ability to provide direction and leadership towards multiple business units with the organization
  • Maturity to handle ambiguity and adaptive to dynamic environment
  • Strong technical and analytical skills


  • Regional and international travel
  • Ability to adapt to changing requirements of business and staff members
  • Excellent Interpersonal and technical skills
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite or related software.


Qualified candidates should submit their CVs and application letters on the company’s website: Click Here To Begin Application Online

For More Jobs and Scholarship Opportunities CLICK HERE

Deadline for Applications is January 31, 2023.



Qwequ Jnr
Qwequ Jnrhttp://www.newsbitgh.com
A Content Developer, a freelance writer and a blogger at NewsBitGh.


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